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Frequently Asked Questions

  • Helium Balloons Float Time
    Below is a general guideline for the floating period of helium balloons. The floating time depends on the weather conditions, environment and care of balloons. - 11" Latex Helium Balloon: 6-8 hours - 16" Latex Helium Balloon: 8-12 hours - 36" Latex Helium Balloon: 10-24 hours - 18" - 40" Foil Helium Balloon: 1-3 days - 24" Personalised Helium Balloon: 1-3 days The latex balloons will be inflated one hour prior to collection and the foil balloons will be inflated 2 hours prior to collection to ensure it is in a perfect condition for your party.
  • Suggested collection/delivery time
    We strongly encourage to have the balloons collected/delivered 1-2 hours prior to your event to ensure the balloons last longer. We have a 1 hour delivery period due to traffic conditions. Please be punctual for self collection. Kindly whatsapp us at 94790801 one hour before arrival.
  • How to place an order?
    Browse through our wide range of balloons and party supplies and click on the product you are interested in. Select the colour and quantity of items. Select Add to Cart button. You can continue shopping. Once you are done, proceed to check on your shopping cart's contents, by clicking on the cart icon. In the shopping cart's preview, check the contents to ensure it is the right products, colours and quantity. Proceed to check out. Kindly make payment within 6 hours to secure your booking. Please be advised until payment is received, orders are not fully confirmed.
  • How can payments be made?
    We accept payment via these modes: - Paynow to UEN 53381964D - Bank Transfer to DBS Current Account 072-004456-8 - Paypal Option Our preferred mode of payment is Paynow or Bank transfer. Please ensure to make full payment 6 hours upon placing an order online to secure your booking. Thank you.
  • Delivery Service
    We provide delivery service island wide in Singapore at an affordable rate of $16.50. our standard delivery time is from 10am - 7pm. However, we understand your party might start earlier or much later. Thus, we are able to provide delivery afterhours subjected to availability! Please take note of our Delivery Surcharge: Next Day Delivery: Additional $10 Same Day Delivery: Additional $10 Public Holiday: Additional $15 Delivery to Sentosa/RWS: Additional $10 Delivery between 8am - 10am: Additional $15 Delivery between 7pm - 10pm: Additional $15 Delivery between 10pm - 8am: Additional $35 Kindly provide full delivery details including name of building, unit number(if any) and contact number for a smooth delivery experience. Please ensure your delivery address is correct. Please ensure someone is around to collect the balloons at the stipulated time. There is a 10 minute grace period. A surcharge of $5.00 will be incurred after 10 minutes of waiting. Re-delivery charges of $20.00 applies after 20 minutes.​ Kindly check all items upon delivery in front of the driver to ensure all items are in good and correct order. Party Theory SG will not be held responsible for the items once it has been handed to you in good order.
  • Self Collect Option
    Self collection is strictly at our location. Kindly whatsapp us at 94790801 one hour prior to arrival. Please be punctual for collection. Our standard collection time is between 10am to 6pm. However, we understand your party might start earlier or much later! Thus, we are able to offer self collect option at additional charges. Please take note of our after hours Self collection surcharge: Self-Collection between 8am – 10am: $15 Self-Collection between 7pm – 10pm: $15 Self-collection between 10pm – 8am: $35 Kindly check all items upon collection to ensure no defects. Party Theory will not be held responsible for the items once it has been handed to you in good order.
  • Balloons Care
    Do carry each bunch of balloons using separate hands to avoid it being entangled. Enlist the help of your families or friends to help with the balloons! Do ensure that balloons do not come into contact with rough or sharp edges Please keep balloons away from direct sunlight, heat or rain to prevent it from popping. Due to the humid weather, Party Theory inflates all foil balloons up to 95" to allow for hot air expansion. It might appear slightly deflated in a cold environment. Simply insert a straw in the opening of the balloon (between the clear film of the opening) and blowing it. Remove the straw and press down the opening to seal the balloon. Do ensure not to overinflate the balloon to prevent it from popping. Confetti has stopped sticking to the balloons? Rub the balloons gently with clean, dry hands or a fabric surface to create static for the confetti to stick to the balloons.
  • Cancellation/Refund
    We regret to inform you that we do not provide refunds for cancellation of order. However, you may choose to postpone your order for another event or transfer your order to your friends or families ​ Party Theory allows 1-to-1 exchange or refund for items that are defected in our presence. Kindly check all items in our presence for any defects or missing items. Party Theory will not be held responsible once the items have been handed to you.
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